Muscat Electricity Distribution Company (MEDC) celebrates World Customer Service Week
Muscat Electricity Distribution Company- a member of Namaa Group- started yesterday celebration of the World Customer Service Week by organizing several events and activities. The company believes in the importance of instilling a culture of customer care through company's employees and thus improving the customer experience at all stages and points of communication especially when providing the service.
The company's celebration of the World Customer Service Week which corresponds to the first of October of each year is marked by visits of special needs customers and officials to all customer service offices located in Muscat Governorate to celebrate this event with the company employees, also Workshops will be held at the company's head office at the airport heights including competitions and employee awards.
Commenting on this, Eng. Salman Bin Ali Al Hattali, Chief Operating Officer, said: "Our customers are an integral part of the company's success and their satisfaction is our priority as we work hard to meet their needs, we strive to exceed their expectations by improving their experience of using our various services"
He added: "The company has introduced many improvements to the services in order to give the customer our priority concerns such as improving the quality of meter reading by contracting with three service providers in different regions to increase accuracy and efficiency in meter reading and billing, the company was also required to improve the accuracy of invoices and ensure their arrival through the development of an electronic billing system and dispense the paper invoices with the possibility of requesting billing by SMS.
In order to diversify the payment channels, there are various methods such as bank transfers and bill payment machines (Omantel, Oman Investment and Finance Company) in cash or by card, with banking services via the Internet and mobile applications, regard to the communication with customers, we have improved the company's call center possessing complaints operation , resulting the reduction in response time, in addition to The website and portal renovation and site integration to enable subscribers to obtain more information about the services provided.