MEDC Enhancing Data Update System

Muscat Electricity Distribution Company- Member of Nama Group- has recently launched a new program that helps the company to serve it customers effectively via updating customers data through the website by clicking on the green bill link available on the main page. This will enable them getting better and faster services as the submitted data will be integrated automatically to company various customer services systems including metering, billing and complaints. Once the customer update the relevant data he will be eligible to obtained invoice electronically faster without having to wait for the paper bill, Where the customer will get the electronic bill through e-mail and text messages. Furthermore, the website offers quick access for paying the bills. These service comes as part of the company's efforts to improve its services and satisfy its customers.

Additionally, the company is seeking in the coming period to utilize from data update integration in its various customer services systems   in approaching the customers to notify them fast with planned and emergency outages as well as other services notification.

In the context of the improving the services for corporate customers of government and companies who own numerous accounts, the company had launched smart bill that facilitate those customers to access to all accounts details and therefore assist them to review and manage them easily instead of paper bills which are paper consuming and prone for damage and lost.