Disconnection of Electricity

To request disconnection from the service, the customer has to fill the "Request for the service disconnection service form". The requirement for Disconnection:

• Copy of a valid Identify card
• Copy of Molkiya and Krooki
• Copy of bill

The Procedure for the Disconnection:

• Head to any customer service offices that are available in different locations throughout the governorate of Muscat.
• The company will visit the site/building to check the meter's condition
• After paying the dues and the approved disconnection fees, the company will disconnect the site/building
• The same form has to be taken to the authorized company to settle the account.
• After receiving the payment for the disconnection charges, the company will disconnect the site/building.