Residential:

New Service       Disconnection/Reconnection       Meter Testing

New Service:

To be able to apply for a permanent or temporary connection, it is necessary for the applicant to fill out the “Request for Service Connection Form” and proceed as follows:

1- Before actually initiating erection of site/building, head to any customer service office that are available in six different locations through out the Governorate of Muscat or the Head Office in Ghubrah along with the following documents:

• Copy of Identification Card (ID Card)/Letter from contractor if applying for a temporary service (Bank Guarantee is required for temporary services)

• Copy of krooki & proof of ownership

2- In the case of an new building, additional documents will be required along with the ones already mentioned above and they are as follows:

• No Objection Letter from Muscat Municipality

• Copy of the License of the Electrician responsible for the internal connections in the building

3- After having received the required documents, the area inspectors will visit the concerned site/building to ensure the safety of the internal connections and propose the best possible way to connect it to the main distribution lines.

4- An account is opened for the customer for billing and referral reasons and a payment voucher is issued which is to be paid at the bank for the connection charges.

5- The customer is given a list of authorized companies from which one is chosen and contracted to install the meter (that have been tested initially by the company) and connect the building to the main distribution lines.

6- The company will finally check and insure all connections for security and safety reasons.

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Disconnection/Reconnection:

To request disconnection from service, the customer has to fill in the “Request for Service Disconnection Form” and proceed as follows:

1- The form has to be submitted to any customer service departments that are available in six different locations through out the Governorate of Muscat or in the Head Office in Ghubrah.

2- The same form has to be then taken to the authorized company to settle the account.

3- A payment voucher is issued to the customer for disconnection charges which is to be paid at the bank.

To request for reconnection to service, proceed as follows:

1- Provide the Customer Service Department with the same “Request for Service Disconnection Form” used.

2- After having received the required document, a payment voucher is issued to the customer for reconnection charges which is to be paid at the bank.

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Meter Testing:

In case of any doubts or feeling of inaccuracy in meter reading, the customer can request for meter testing by filling in the “Request for Meter Testing Form” and then proceed as follows:

1.   The form has to be submitted to any customer service departments that are available in six different locations through out the Governorate of Muscat or in the Head Office in Ghubrah.

2.   After having received the mentioned form, a payment voucher is issued to the customer for Meter  Testing  charges which is to be paid at the bank.

3.   The company disconnects the existing meter and installs a temporary one until the testing has been done.

4.   If the meter test results show that the meter had in fact been at fault, the meter is either changed or fixed (depending on the test results) and the customer is charged the price of the new meter and or the price of fixing the existing meter.  However all other charges that were caused due to the faulty meter are credited back to the customer.

5.   If the meter test results show that the meter is working properly, the price paid to initiate the test will not be refunded.

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