Meter Related Services

Meter Inspection

In case of any doubts or feeling of inaccuracy in meter reading, the customer can request for meter testing by filling in the "Request for meter inspection Form"

The requirement for Meter Inspection:

  • Copy of a valid Identify card
  • Copy of Molkiya and Krooki
  • Copy of bill

The Procedure for the Meter Inspection:

  • Head to any customer service offices that are available in different locations throughout the governorate of Muscat.
  • After having received the Document and the payment, the company will visit the site and inspect the meter.
  • The company will submit the Meter Test report to the customer/applicant and update the billing in case the meter found not good.

Meter change

In case of any doubts or feeling of inaccuracy in meter condition, the customer can request for meter change by filling in the "Request for meter change Form"

The requirement for Meter change:

  • Copy of a valid Identify card
  • Copy of Molkiya and Krooki
  • Copy of bill

The Procedure for the Meter change:

  • Head to any customer service offices that are available in different locations throughout the governorate of Muscat.
  • After having received the Document, the company will visit the site and inspect the meter.
  • The customer is given a list of authorized companies from which one is chosen and contracted to install the new meter (that have been tested initially by the company) and connect the building to the main distribution lines.
  • The company will finally check and insure all connections for security and safety reason.

Meter Transfer

In case of difficulties in reading the meter because of meter location, the customer can request for meter transfer by filling in the "Request for meter transfer Form"

The requirement for Meter transfer :

  • Copy of a valid Identify card
  • Copy of Molkiya and Krooki
  • Copy of bill

The Procedure for the Meter transfer:

  • Head to any customer service offices that are available in different locations throughout the governorate of Muscat.
  • After having received the Document, the company will visit the site and locate the place for the meter.
  • The customer is given a list of authorized companies from which one is chosen and contracted to transfer the meter.
  • The company will finally check and insure all connections for security and safety reason.

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