Job Vacancies

Job Title : Private Collection Section Head
Job Code : MEDC_0001__PCSH
Reports To : Manager – Collections & Debtor Management
Job Responsibility (Including but not limited to the following)
  • Oversee Collections/Payments operations for private accounts for the company in line with the Revenue Collections Strategy of the company.
  • Ensure adherence to revenue collection policies and procedures by the team handling  private accounts.
  • Implement suitable collection and credit policies for effective maintenance of DSO numbers.
  • Guide team members to identify debtors for follow up by age and value and generate warnings and disconnection notices (SMS, emails and hard copies) for unpaid accounts as per collection and credit policies.
  • Ensure follow up for disconnection and subsequent reconnection activities for unpaid customers as per AER regulations and collection & credit policies, including contractor management.
  • Set up extended payment arrangements for  private customers who have arrears after obtaining approval based on their payment history.
  • Ensure methods of payment follow-up are used for timely receipt of payments by the team handling private accounts.
  • Liaise with Contact Center to maximize use of outbound collection calls.
  • Respond to conclusion on queries/complaints escalated from Contact Centers, offices or correspondence.
  • Manage interactions with third party collection/legal agencies in line with agreed SLAs.
  • Identify and recommend customers with financial difficulties who are suitable for Prepayment meters.
  • Create awareness in team about the audit controls related to payment processing and reconciliation processes.
  • Close
  • Review batch data that is input to update Debtors ledger for completeness and accuracy.
  • Drive the team to adhere to payment processing and reconciliation guidelines.
  • Review and finalize periodic reports for payments and reconciliations.
  • Communicate reconciliation discrepancies to senior management in a timely manner.
  • Drives the team in delivering quality output in a timely and effective manner.
  • Provides timely and constructive feedback to reporting team members on their performance and creates their development plan in line with theirs and organization's aspirations.
  • Provide inputs to the development of Individual Development Plan (IDP) for team members.
  • Identify and suggest high potential employees and successors to key roles to senior management.
  • Continues coaching  for the reporting team members
  • Deliver result through the team members .
  • Identify the business need for establishing a process and provide inputs in defining and documenting it; assign accountabilities within the team for managing the process.
  • Adhere to internal processes and encourage adherence from team members; recognize the need for modifications to existing processes and share them with appropriate teams.
  • Treat IT security with the utmost importance and adhere to ISO standards and aspects on IT security.
  • Understand the HSE standards of the company and adhere to them at all times.Adhere to company policies and procedures at all times

Qualifications & Required Skills

  • Bachelor Degree  with  Minimum of 8 years of relevant Experience
  • Experience of utility sector preferably in Customer Service and Collections/Debtor management

Role Purpose

To effectively and efficiently drive the management of debtors to safeguard and maximize the company cash flow through a team of collection agents that executes collections/payments activities for all private accounts.  To lead and guide the team in achieving set collection targets in addition to management of third party collection/legal agencies.

Focus on days sales outstanding (DSO) for Accounts Receivable (AR) portfolio, determine and maintain credit worthiness of new/existing customers.  DSO improvement through the application of disciplined credit procedures, establish & maintain effective relationships with key external and internal customers, and minimizing bad debts


Last Date Of Application:  20-06-2017


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