Commercial:

New Service       Disconnection/Reconnection       Approval of Maps & Drawings

New Service:

Services for electricity connections under the commercial sector are divided into two types:

• Type 1: Electricity services that do not exceed 5,000 kW where the procedures that need to be followed are similar to the residential new service procedures.

• Type 2: Electricity services that exceed 5,000 kW.  These applications are forwarded to the head customer service office at the Head Office in Ghubrah. Your request will be registered and sent to Planning & Project Department for thorough analysis.  After having studied the request, a solution is given as to how the connections should take place.  For such connection, the Applicant can fill in the “Request for Electricity Service in Bulk Form”.

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Disconnection/Reconnection:

To request disconnection from service, the customer has to fill in the “Request for Service Disconnection Form” and proceed as follows:

1- The form has to be submitted to any customer service departments that are available in six different locations through out the Governorate of Muscat or in the Head Office in Ghubrah.

2- The same form has to be then taken to the authorized company to settle the account.

3- A payment voucher is issued to the customer for disconnection charges which is to be paid at the bank.

To request for reconnection to service, proceed as follows:

1- Provide the Customer Service Department with the same “Request for Service Disconnection form”  used.

2- After having received the required document, a payment voucher is issued to the customer for reconnection charges which is to be paid at the bank.

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Approval of Maps & Drawings:

Some contractors require approvals for excavation works as well as various maps and drawings due to the nature of that certain project.  These requests for approvals are necessary to maintain the required standard and quality of the job at hand.  In any of the mentioned scenarios, the request for approval is done through the Planning & Projects Department. For more information on obtaining approvals, please call us on +968-24588685.

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